It has taken many months of consistently excellent work and many moments where his work has always made me happy, but today it has happened.
My virtual assistant did a mistake. It’s about time, I thought. When I saw his email, I was worried a little bit if he might not be some sort of robot that always does everything right.
Just joking 🙂
But seriously, I outsourced a very very small task to him and was expecting that it would go smoothly as always.
If you are a Sitesell SBI website owner, you can easily create a little icon for the browser bar which is called a Favicon using Sitesell’s included module “Fav it!”
I have done it for my first website but it was years ago. I remembered how I created the favicon in PowerPoint, exported it with a screenshot into paint and then somehow created with another free graphics software this favicon.
In principle, I know how to do this. For this new site ideal-helper.com, I wanted to outsource this very small task. Unfortunately, my virtual assistant mistook both sites and uploaded the new favicon for ideal-helper to my old website which has nothing do with virtual assistants.
He did two good things.
- First of all he informed me immediately and proposed how to remedy the situation.
- And 2nd of all he didn’t make it worse
Take home lesson:
Always Remember! Your virtual assistants are also people. They are humans like you and I, and we all make mistakes more than we would probably care to admit.
So when your virtual assistant does a mistake, cut him some slack!
If he does great work all the time, it doesn’t really matter if he does a mistake sometimes.
I would like to hear your opinion about this. If you have hired a virtual assistant and he would make a big mistake when doing some work for you or even a small mistake like the one explained in this post, how would you react?
And if you are a freelancer yourself, how would you like your employer to react?
Feel free to write your ideas into the comments.
Comments for What happens if your virtual assistant makes a mistake when handling your web business?
|Oct 22, 2012||Everybody Makes Mistakes
by: Maria B.Every human being in this world can still commit mistakes even if he has done something over a million times before.If it happens that I make a mistake/s with my output or if the client is not satisfied with my work, I would ask him to specify the areas he wants me to change, improve, develop or enhance.
That way, we can work back on the same page again and be able to make ends meet.
|Oct 22, 2012||trample on me
by: KittycatMaking a mistake myself I’m more than happy, when people don’t trample on me additionally. I always feel bad about mistakes, so this is punishment enough. 😛
|Jun 11, 2014||An earthling after all
by: JomvieWell, as a VA myself, I do mistakes—sometimes. We’re an earthling bound to sin 😉 Considering his mistake, I think it’s reversible—there’s always a solution.