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Francis

October 9, 2014 By Francis Leave a Comment

Duplicate Your Virtual Assistants: Have One VA Train Another

by Francis
(Oct 09, 2014)

Two Heads are Better Than One

Two Heads are Better Than One

As you know, I have 2 permanent VAs on my team. One is my main VA working for me about 30 hours a week; the other is a full-time VA working full-time. The full-time VA is less tech-savvy than the first one. Still, he is eager to learn and shows much potential.

The most time efficient way for me to transfer the skills and knowledge from one VA to another is to have both of them sit together and talk things out.

Paying Twice For Training One Virtual Assistant?

Obviously, this training time is paid time for both VAs. The learning VA Jomvie, can ask questions back and forth. And my main VA is in direct touch with me coordinating which skills he’s transferring to Jomvie.

Of course, it’s an investment mostly of money, but it is a hands-free activity. It doesn’t involve my time at all. Since my time is precious (and yours is too), I prefer this method.

It’s less costly overall. My thought is to have one assistant continue about his work and then train your other assistant instead of yourself doing it.

If you plan on really scaling up to a whole group of virtual assistants and want them to do the same tasks, then it really make sense to record your instructions and recycle them per virtual assistant.

Ideal Helper's internal training - Validation department
In order to write down all the experience of my VAs, I have a specific team member focus only on saving learned lessons. I call it my Validation department.

I already, sometimes, distribute audio or video instructions to both of my virtual assistants. It’s then up to them to divide the tasks between them according to their skills and work as a team to achieve the result wanted.

Never Stop Expanding the Skills of Your Virtual Assistants

With each skill your VA gains, the possibilities you have of tasks that you can outsource to him grow. If your virtual assistant can only write well then you have a good writer. But if he also knows how to copywrite or, how to edit, or how to format the content, or how to implement it into a CMS, then your possibilities really have grown, haven’t they?

Virtual Assistants Understand Each Other

Obviously as an employer, you can train and instruct your virtual assistants in whichever style suits all of you best. I have found that letting my VAs figure things out between them is helpful. It shows the less experienced VA how the more experienced VA is thinking. And it gives the more experienced VA the possibility to answer in real time, for example via Skype chat to all concerns from the less experienced.

In other words, there’s really nothing such as a stupid question. A question that might seem so simple to the learning VA that he might be too shy to ask his employer suddenly becomes much more doable.

A concern that the more experienced VA would be overlooking and much more, the employer then comes up before more time is lost.

All in all, this strategy is very time efficient to quickly expand the skill level of an additional team member of your virtual assistants.

I hope this insight was useful to you, especially if you already work with one VA and really works out fine. And especially if you think about, “I’d like to expand, but will I ever find a VA that’s as cool as my first VA?”

If you find yourself in this position, or not, I appreciate you jumping in and leaving your opinion down in the comments.

Comments for Duplicate Your Virtual Assistants: Have One VA Train Another

Nov 03, 2014 Nurturing individual’s potential
by: JomvieThis has been my first “virtual assistant” job as a regular online worker for the past 12 months and that I can really say “I am truly a virtual assistant.”Why? It’s because I have been trained on what are the priorities and responsibilities of an online provider.Things that I never knew existed before are just right in front of me. I think most Filipino online providers did not undergo any proper training not even short courses in rendering services.As long as you are interested in making a living online and you are confident in speaking in English—well, you just got yourself a job.This job has widened my range of skills and knowledge in working online and I am truly grateful that I have been given this opportunity and to the team’s patience in pushing me to my limits to nurture my potential skills that I didn’t know existed until I was given this job.
Feb 20, 2015 Congratulation Jomvie
by: Francis
It’s great that you have achieved this step of becoming a virtual assistant. There are probably many who really and honestly try very hard and then they give up because the challenges are too much to overcome. There are also many who try to make a quick buck trying to trick their employer for their money. Granted that there are also a black sheep among the employers who try to trick virtual assistant but it’s probably not the topic of the discussion.For me, it has made a big difference to have a second experienced assistant on my team to train the less experienced one. I was able to train that first assistant to that level of high experience because I had much more time in the past. If you, as a potential employer, are thinking about hiring a virtual assistant full time, really think hard about the time you need to train that person especially if you need to train a fresh virtual assistant from scratch.Working with a project based virtual assistant is much easier for the beginning. But then you are missing out the potential of a full time virtual assistant who really gives his all for your business.It’s a tough choice to make. But there is definitively a solution for every type of employer. Encouraging the knowledge transfer of several virtual assistants, if you already have a team of VAs, is definitively of advantage.

 

Filed Under: Benefits of Outsourcing

September 25, 2014 By Francis Leave a Comment

Working Offline on Your Computer is 100% More Efficient than Working Online

by Francis
(Sep 25, 2014)

It is crazy how much time is wasted while being online if you are an online entrepreneur. You read forums, eBooks, download more materials, watch YouTube videos, conference recordings; the list is endless.

What are you not doing while you’re being online? You’re not being productive, of course. I have made this experience over and over again. So that I even went so far as to download software that forces me to stay offline in order to get stuff done.

When I force my computer offline for chunks of 90 minutes at a time, even if I suddenly start doing some house chores instead of working at my computer finishing and polishing articles, for example, I still get more done than if I am online and use a diverse set of online productivity tools.

A simple reason for that is that to set up your online productivity tools to keep them up to date, to check how your productivity is online all the time is taking away from the very thing you want to optimize. It’s taking away from your productivity.

Hmm, that is a bit of a dilemma, it?

How’s The Situation for a Virtual Assistant?

For a virtual assistant, the situation is a bit trickier. One of the main tasks of a VA is to stay online while he works. A simple reason can be that you have a time tracker installed that records your work while being online. This is highly recommended to every employer that you screen your virtual assistant using some time tracker application.

That aside, a virtual has not the leisure of goofing off on the internet while they are paid. It requires quite a bit of willpower and discipline to stay away from Facebook and the like during all work hours. That’s even more the case for full time virtual assistant who are required to work up to 8 hours a work day without such unproductive online distractions.

So the solution in this blog post is not so much for virtual assistants.

Exception: If you find out that your virtual assistant is giving you more value for your money when he can work offline than he gives you when he works online then you should propose this to him.

Do You Really Need A Software To Get Offline?

The software is easy to use and it was cheap. It cost me just $10 one-time fee. I could very well press the button to disconnect myself from the internet. But then with one press of a button, I would have an easy pretext to check back some stuff online and be unproductive again. You could also go to your router and unplug it. In some cases people living with you, for example, your family might not appreciate that so much.

The simple fact is that to be productive on your websites if you are not doing specific steps that need absolutely to be done online, you’re probably only need Word processor and your Windows Explorer for the structure. In my case, I also use screen video recordings and audio recordings with my mobile a whole lot. All of that can mostly be done offline.

What If You Want To Be Productive With Websites Online And Still Cut Yourself From The Internet?

In my case, I review the work diaries from virtual assistants regularly with video and audio recordings to give instructions for the next steps.

In the case I want to really crank up the productivity, I just open a set of tabs of stuff that I want to work on in my preferred browser, in this case, Google Chrome. Then, I disconnect myself from the internet if I close a tab, I cannot reopen it again since I’m offline.

I’m now forced to work through each of the open tabs of my browser without being able to open a new browser or the change internet address. This really focuses me back in to reach the greatest productivity and especially as a content writer and a website owner. This has proven to be one of the most efficient ways to stay productive if you have to do with work on the internet.

Don’t Turn Your Internet Connection Off Just Yet!

Before you throw your router out of the window and cut your internet connection cables, please do take some time to let me know about your thoughts. Do you agree? Do you disagree? Is this practicable? Do you think it’s exaggerated to install software that disconnects you from the internet? Or has the internet age progress to a state where one has to fight online distractions with every tool you got at your disposal.

I would be really interested to know about that. Please go ahead and click below to join and add a comment to the discussion.

Comments for Working Offline on Your Computer is 100% More Efficient Than Working Online

Nov 03, 2014 Self-Motivation and Self-Discipline
by: JomvieThe good thing is, I am not a fan of any social media platforms, but I do peek once in a while.

I always make sure that my shift would be entirely for my job.

If there’s a need to refer some stuff online, well, that’s when the time I will open a tab on the internet.

It’s just a self-motivation and self-discipline—although I am often guilty with these two, but this is the best traits of a virtual assistant to avoid from being distracted and procrastinating.

Feb 20, 2015 Working Online Has a Lot of Temptations to Procrastinate
by: FrancisIf you are working online all day, it’s very hard to resist the temptations. That’s why it’s good that you are so disciplined, not to give in to the next shiny button or link just wander off into the dance of funny YouTube videos or social media. There are, of course, lots of tools that can help you block distracting websites. RescueTime is one of them.

Do you have any tip from your own experience how one can learn to have a better self discipline?

Being disciplined and organized and, ideally, very regular work with your work are very important aspects of being a virtual assistant. But even if you are a VA, these characteristics can be very useful if you want to be more productive in any area of your life.

Filed Under: What are your life hacks to stay productive?

September 11, 2014 By Francis Leave a Comment

Storms and Heavy Rains Affecting Virtual Assistants From The Philippines

Recently, Manila is experiencing flooding due to the heavy rain brought about by the storm. Actually, it started last month (July), while they were experiencing storms and heavy rain, here in Davao is still suffering from the summer’s heat or the heat that is brought by El Nino a few months back.

And just two days ago (August 25, 2014-Monday), a raging storm makes its presence felt by flooding and storming then again Manila. And we felt that raging storm here as well on the island of Mindanao.

We just then felt the “rainy months” last week and this week. And in connection of the recent events, this is why we’re still experiencing rotational brownout because we seldom experience rain in a week or month.

This is a link where you will see the raging storm last August 25, 2014-Monday that it lasted in some parts of the country until Tuesday and that they’ve been advised earlier Monday night on the national news from PAG-ASA that there will be no school at all levels and for employees—to work at their own risk.

Sometimes, we do not experience storms here in Davao even if Manila is already flooded. So, it varies on the path of the storm or how strong is the storm. I think I mentioned that in my post about typhoons.

Do check my post here about typhoons in the Philippines

Although we’re still experiencing storms from time to time, the good thing is, it’s not that serious from the last time.

And I am thankful for it because it only means a cooler and less irritating surrounding that makes work comfortable.

Do jump in on the comment box and join the thread!

Filed Under: Outsourced Virtual Assistant Blog Archive

September 10, 2014 By Francis Leave a Comment

Managing Multiple Virtual Assistants Can Be Very Time Consuming Especially During the Training Phase

by Francis
(Sep 10, 2014)

For a long time, managing my main virtual assistant who is working close to 30 hours a week was just fine from the aspect of investing time for instructions versus him working. Now that Jomvie, my full time virtual assistant from the Philippines, has joined the team, I feel from time to time a little bit overwhelmed.

Factors that can overwhelm an employer.

At first sight, this is counter-intuitive. Having more virtual assistants should mean saving more time, right? Not immediately and not always. As an employer, you have to worry about training your virtual assistant, answering his questions, motivating your VA, improving his work habits, optimizing his results and all of that on a regular basis.

If you start out, don’t start outsourcing to a team of full-time workers right from the start. You will definitively not be able to draw the most off your virtual assistants’ team. And therefore, effectively be losing money.

Exception

If you have a lot of free time on your hand, for example, you have taken a sabbatical and a long time off then it’s possible. If you are working full-time at your day job and outsourcing in your free time, like I am doing, then this can get challenging.

Managing your free time

When I come home after work, I often feel tired or without energy. With the time remaining of my day, I need to balance between time for:

  • Regeneration,
  • time for recreation,
  • TV,
  • reading books,
  • Time for social contacts – girlfriend, friends, family,
  • Time for my business,
  • Writing articles myself,
  • Researching new ideas,
  • And time for managing my virtual assistant staff.

As you can see this list is rather long with the time that is free in the evening being rather short. And during all that time I didn’t even cook myself dinner.

How to optimize the time so that the instructions for your VA take as little time as possible?

There are few approaches how to make the most of your time to instruct the virtual assistants without sacrificing too much of your valuable free time.

  1. First, try to use short breaks within the day to record small snippets of audio instructions. I do this with my mobile phone and then share to the Dropbox. The files are synchronized the next time I get wireless LAN.
  2. Second, avoid instructions via email or in writing. Use video instructions instead. Those are proven tools that are most liked and well-received by virtual assistants and most time saving for you, the employer. There are even many free methods and software for video instructions.
  3. Schedule work far ahead when you have time, for example, on the weekend.
  4. Take time off from making instructions in order to keep your creativity and inspirational energy.

That last item is a tricky one. The best relationship with your virtual assistant is, without any doubt, when you keep up with giving feedback and communicating on a very regular basis.

On the other hand, it is good practice to have a short break or vacation from your business or your virtual assistants from time to time. This distance will give your brain enough room to come up with new great ideas and conserve your creativity in the long run. Stress or the feeling of being overwhelmed is the death of your creative energies.

What can your virtual assistants do when they have no instructions?

First of all, they should let you know in advance when they are running out of instructions. Then you, as an employer, can make the decision if they should:

  1. Research stuff for you;
  2. Pause their work for a certain amount of time; or,
  3. Train themselves by reviewing all the video instructions or researching better ways to do what they are already doing.

Virtual assistants training themselves: Does this work?

In principle as an employer, I could give my virtual assistants the instructions to just look for training on their own when I’m not giving them any instructions. This would only work for virtual assistants that are self-motivated.

From the different personalities that your virtual assistants may have, not everyone is cut out to be as self-reliant as to look for their own training. Especially for a newbie virtual assistant, this is too much to ask.

Conclusion: Find the balance

Find the right amount of training materials that your virtual assistant can review when instructions run out. Share a few chosen eBooks with your virtual assistant stuff about skills they need to polish.

Allow for a certain amount of time for research with “How To” videos on YouTube.

Set up strict rules after which amount of inactivity you need to consider pausing the work for your virtual assistants. Keep in mind that the virtual assistants need the work in order to earn the money with which they are planning for their life.

As an employer, you do have a responsibility for your virtual assistant staff. As a virtual assistant, it is important that you keep in mind that your employer also needs breaks and/or can use any support you can deliver to him from your own initiative.

As always, feel free to join the discussion in the comments and share whatever opinion you have about this topic. Be it from the perspective of a virtual assistant or from the perspective of an employer or someone who wants to be one.

Filed Under: Disadvantages of Outsourcing

August 12, 2014 By Francis Leave a Comment

An Experiment: The Boss Turns into the Virtual Assistant for an Hour

by Francis
(Aug 12, 2014)

Famous Quote by John Ashcroft
Famous Quote by John Ashcroft

My full-time VA, Jomvie has had a lot of trouble with a test task that involve transcribing audio files. For him, the challenge was high and the difficulty of the task was high too.

Since I am outsourcing transcriptions to a specialist, including the transcription of these very words you are reading now, I know that it is feasible to do the transcription on a high quality level. The only thing I didn’t know is if this task is very hard to do or not.

Here Comes the Challenge – The Employer Becomes the VA

I asked Jomvie to try recording an audio file about a topic which I then had to transcribe. The transcribed results from my work as a virtual assistant can be read here.

Here is how the challenge went step by step.

Step 1: It’s 5:51am in the morning.

I went up very early to start this challenge before I go to my normal day job. I opened the audio file and listened to it using WinAmp. I tried to find the right settings for the volume and noted that audio quality is acceptable, but it is not very easy to follow the content of the recordings, in a word by word fashion.

The audio is good enough to understand the meanings, in general. That’s not the problem. But transcription means word by word transcription and that is the challenge.

Step 2: Trying to find out if keyboard functionality with WinAmp helped the transcription process.

Since I know that I will have to write down my transcribed words and then rewind the audio file repeatedly, I tried to figure out this technical roadblock before even starting. After 3 minutes of research, I come to the conclusion that with WinAmp, the software which I normally use to listen to Mp3 files, I don’t have this rewind capability easily. Of course, I can simply tap my left arrow button to rewind the recording. But that doesn’t work if the WinAmp window is not in the focus. While I do this research, the audio I have to transcribe runs in the background continuously.

Step 3: Choosing Foobar for transcription.

foobar-transcription-23546-Optimized.png
Foobar is a free software that can play all sorts of music formats. Another nice to have option is that you can set up customized shortcuts with your keyboard for different commands. The one command I set up there was to rewind for 5 seconds.

It is now 5:58am. The nice thing is the keyboard combination works even when fiber is not in the focus, but your writing window, for example, Word is in the focus. So,

Step 4: Open Word and Foobar next to each other in two windows.

Now I start the actual transcription. It’s 6am. To be honest, I have an unfair advantage because I have listened to my 6-minute recording from Jomvie for 16 minutes now on loop.

So I’ve heard the recording a few times. A real transcriptionist does not have this kind of advantage. He starts with the transcription process at the worst, from the very first time he listens to the audio. On the other hand, I believe that transcription gets easier with experience and a few technical tricks.

Step 5: I finished the transcription.

Conclusion, this work was hard. It was very hard in the beginning. It took me a few minutes to get used to it and I always felt that my progress of transcription was very slow. Also, the end result of my transcription was a very crude text with lots of question marks where I did not understand a word from the audio quality, for example. So there is definitely some proofreading necessary. But in the end, I was able to transcribe 378 words in 17 minutes. This means that my transcription speed is 20 words per minute on average for this job.

All in All, the Experience was Interesting, but Doable

I remember that during my transcription work, so during those 15 minutes of concentrated work; there were some times where I really went into the zone, mentally, and could write almost as fast as Jomvie was talking in his recording. Other times, I had to correct every second word all the time. I believe that with some experience, a good transcriptionist, mostly, can get into that zone.

Also, there are some other tricks I can think of using a hardware like foot pedals to rewind and fast forward your audio recordings. Using audio settings to reduce the playback speed of the audio, in general too, for example, 80% of the speed.

For my very first transcript and with sometimes challenging audio quality and without proofreading, I am all in all happy with my transcription results. On the other hand, I know that the transcription is too hard for me to do as a professional job.

I don’t feel I have the patience or the concentration abilities for that. So this gives me new respect for anyone doing transcription work. And I highly recommend that you try a similar exercise to transcribe some sort of post before you assess the quality of your transcriptionist.

By the way, a few days later, I proofread my post by re-listening to the audio once. So I had my proofreading done in 5 minutes.

My opinion still stands that transcription is one of the fastest and most efficient tools to get written content down to paper from your thoughts without suffering from writer’s block or a lack of concentration.

Please join me in the comments if you agree or think otherwise.

Filed Under: Outsourced Virtual Assistant Blog Archive

August 8, 2014 By Francis Leave a Comment

Is Being a Night Owl Beneficial for a Virtual Assistant?

by Jomvie
(Full-Time Virtual Assistant from the Philippines)

As a VA, is it better to work in the night or the day?
As a VA, is it better to work in the night or the day?

Recently, I had this episode of headaches that is mainly caused from light-sensitivity and that lead to an Eye Strain and along with its associated symptoms that lasts for days. And the worst thing that had happened is that I had to stop in the middle of a shift since I can no longer take the pain and plus the nauseous feeling that becomes more annoying.

In view of the fact that it disturbs me from working, I decided to take shifts:

• 4 to 5 hours in the morning

• 3 to 4 hours in the evening

The reason why I divided my 8-hour shift is to get my eyes some rest away from the computer. And during those hours I took some time off, the sun glare coming into my room is too bright that it bounces back to my computer monitor that worsens my headache. And not only that, starting from hours 2:00pm until 4:00 pm (Philippine time) the room is too humid that makes it uncomfortable to function—in short, not conducive.

Morning Shift

So, I started timing the right hours to when to take some rest, stop and then back again to work. My morning shift starts at 9:00 am or 10:00 am and then onwards until the time I lose focus and feel irritated from the temperature inside the room, I take a rest and gain some strength and then back again until I am able to accumulate 4 hours for my morning shift and rest to regain for my second shift.

During my morning shift, I must say it is comfortable since my brain functions well at these times (although there are times I feel like to procrastinate :).

From my previous working hours, I noticed that after lunch at 1:00pm until 3:00pm, I feel unproductive and my brain often freezes and can’t stay focus on anything. So, this is one of the main reasons with my experiment apart from my recent eyestrain episode.

Night Shift

After hours of rest, I feel renewed and refreshed and it feels just like another 9:00am evening version. I noticed whenever I start working after dinner, my brain is calm and the surrounding is quiet and the temperature is cool.

But, the only thing is, when I work until at the wee hours of the night, I will not get enough rest for the next morning, I can’t randomly go out or whenever I feel like it. Working at night is likely a dilemma since pros outweigh the cons or sometimes the other way around.

Remarkable Decision

So, when I am asked which timing I would prefer, I would still like working in the morning. Of course, after your morning shift you can do anything and do the things that you want.

There are just some stuff you can’t avoid, especially prolonged sitting can cause back ache so I have to rest for a while and stop my time on Hubstaff or inevitable events that will pop out in the middle of my shift.

These are also factors that will prolong my working hours. That’s when I decided to make shifts and since I am just comfortably working at home, it also gives an ease that I can catch up with my work.

Regardless of the series of events may it be good or bad, working in the morning is still my most preferred working hours and I am glad even if my employer is in a different time zone, he would allow me to work on my most comfortable time.

If you’re a virtual assistant, which one do you prefer; an early bird or a night owl? Do let me know why you prefer being one. And same goes to all the employers out there, what is your time preference fro your virtual assistant?

Do jump in on the comment box and let me know what are your thoughts! 😀

Comments for Is Being a Night Owl Beneficial for a Virtual Assistant?

Aug 08, 2014 How hot is it during the day?
by: FrancisI’m interested in experiencing the climate in the Philippines first hand, to know what it would be like to be working during noon.

Would the situation be different if you had a more powerful cooling system in your house?

Or would it simply still feel so humid that it would be hard to concentrate during the day?

Aug 23, 2014 this is what I love with mornings
by: JomvieFor the past few days, I started working in the morning until the afternoon and I can see the big difference between starting early in the morning and working late at night–it gives that feel of comfort and relief after my morning shift (7am to 3pm/8am to 4pm).

Lately, the weather delivers this feel of comfort that working in the morning makes you forget about time–not until your stomach won’t stop growling.

Working late night is going to be the least option (for now). Probably, for making/catching up lost hours during the morning shift.

Aug 23, 2014 Hot months is not totally cool
by: Jomvie I have one cooling system—electric fan 😀 and instead, it gives off this hot air. In short, it serves as an “exhaust fan” and not the one that cools the hot weather.

It’s possible that if I have a more powerful cooling system like an AC, the situation will be totally different. But, I can’t afford to acquire one—not just yet since I have to prioritize my needs =) So, I have to stick with my electric fan and will just wait for the surroundings to cool off.

Foreigners from a place who experiences winter will not mind about the hot weather—mostly they don’t. Instead, they would go sunbathing and walk around without any umbrella. But, as for me who experiences it longer than the rainy months, it’s really irritating since we only have two seasons—Dry and Wet Season.

Filed Under: Outsourced Virtual Assistant Blog Archive

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