Work Update – Getting Started with Help Scout

Setting Up the Email Forwarding to Help Scout

• In order to set up email forwarding to Help Scout, I have created a new email account with the Inmotion Hosting account.
• Contacted the Inmotion hosting support team for the issue we had with email forwardings. Since we have linked all Ideal-helper emails with Google, so that was the reason why emails were not being forwarded to Inmotion Hosting.
• Changed the settings for support@ideal-helper.com from your Google Webmaster console.
• Also, set up the email forwarding to the Help Scout given email address.

Help Scout Beacon Set up

• Reviewed the instructions on how to create a Beacon with Help Scout
• Integrated the Help Scout WordPress app with Ideal-helper.com
• Set up the Beacon on Ideal-helper.com
• Researched the documentation on how to customize the Beacon
• The documentation for customization the Beacon is very advanced and need JavaScript knowledge
• I have installed and set up a Beacon on the test PPG site that I created for Divina
• Created a Trello card for her to work on it.

Getting Started with Help Scout

• Watched all the getting started videos
• Then, Integrated the Help Scout app with WordPress
• Created the Beacons and made the necessary settings to use that.
• I have also created a page to test the support form and beacons. Please review it here.

WordPress Installation for Testing Purposes

• Created a sub-domain under the PPG
• Installed WordPress on the sub-domain
• Also, Passed the login details to Divina for testing the theme template

Other Updates

• I have read emails from other team members.
• Read and replied to Divina’s recent emails including her work updates.
• Also, reviewed her work diary
• Updated the budgeting spreadsheet with the income and expenses for April 2017.
• Listened to many audios from the high priority folder. Since most of them contained general feedback and discussions, so I removed them after listing to them.