Work Update – Explore Help Scout

I’ve studied the different features of Help Scout such as Docs, Mailbox and Beacon. I’ve used/tested the feature myself, read some documentation and watched the video tutorials. I’ve summarize what I’ve learned and listed them below:

  • Docs
    • The Basic plan includes 1 limited Docs site. You can have 1 collection and up to 30 articles.
    • The Standard plan includes 1 site. You can add more sites for $20 per site, per month.
    • There is no limit to the number of articles you can add.
    • The Plus plan includes 3 sites. You can add more sites for $20 per site, per month. And again, no limits to the number of articles.
    • Published article
    • We can put google analytics in Docs for SEO
    • We can customize the page layout of our Docs
    • We can also redirects old article to the new one
    • We can set the article to private which is visible to the registered users only and public which is visible to anyone
    • We can translate the article to different languages using an apps in Help Scout but it’s not free. Standard Plan has 15-day Free Trial
    • We can setup related articles for more help or references for the customers
    • We can put keywords in the article for SEO
  • Mailbox
    • Had setup Autoresponder
    • Modified the email signature
  • Beacon

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