Work Period: Sep 05 & 06, 2017
Hours Worked: 8:00 @$3.50/hour
Money Paid to Me (Virtual Assistant): $25.20*
(*Exclusive of $2.80 Upwork service fee)
Overall Difficulty of Tasks: Intermediate
I have resumed watching the videos those you have uploaded to YouTube directly. Below are the videos that I have watched today.
Confidential info, feedback clients
Video Summary:
- We have many work offers from existing or recurring clients, but the profitability is very low.
- Francis had a discussion with David (BMA) regarding this and he suggested to productize this. He mainly emphasized on two points
- It’s important that we document the whole procedures
- Conversions are stressful and price we’re offering is not productive.
- He further advised to improve the client interaction and strategy and expanding to other services
I have also blurred the unnecessary parts from this video and uploaded to YouTube.
Confidential Monica conversion and interview
This is a long video conversation with Monica who is a recent client. This video mainly includes some detailed discussion about her project and it also contains an interview with Monica.
Monica conversion and interview
This is another long discussion video (over 2 hours) with Monica, but I didn’t spent a lot of time watching this video. This video mainly contains the project discussion.
Video preparing / uploading to youtube project with validation
- Back up all the videos regularly (Yearly or half yearly)
- Need to program that downloads all YouTube videos itself
- Provide safe access to YouTube channel or a sub-ordinate access
- Train them how to cut and edit videos
/// A task for Faisal: To read the VideoPad documentation and use those instructions on any video /// Trello Card Created (Link TBR) - Train VA to make the decision where to divide videos and where to place them next
Dealing with Negative Customer Feedback
In this video Francis discussed how to minimize the negative customer feedback and how to manage if we receive a negative feedback from a customer.
- First priority is to solve the problem immediately
- Fix the issue without charging to client
- If damage is irrevocable, then offer to give future price reduction.
- Figure out the reason for the damage, create documentation.
Besides these videos, I have also watched other videos but those were private videos. Mostly for the client feedback.
