Nicole’s Work Update – 14th to 16th March, 2017

Here’s an update for 14th to 16th March, 2017.

1. Feedback videos

  • I plan on doing them tomorrow after Zendesk task.

2. Research – Zendesk Support

  • I signed up for a trial account to get the look and feel of the product.
  • I have explored it but not all, I can add more to the document.
  • I plan on adding it tomorrow.
  • So far, I think Zendesk is a very good support software.
  • By the way Sir, I received your dummy support tickets.

3. Trello task – Zendesk Support

  • I added a Trello card for “Zendesk Support”.

4. Validation task – Zendesk Support

  • Added to the file about Zendesk, particularly, all about the Tickets and ways to handle them.

5. Validation task – Zoho Desk

  • By the way is not available anymore. is the current address.
  • Personally sir, as I compared Zendesk with Zoho desk, I prefer Zendesk because it is more interactive, flexible, and has more channels to help the customers.

6. Removed the old file from the Trello card “Hiring a New Team Member”.

  • I also have added the links for the validated files according to the card.

7. Checked the youtube links from the excel file located in the Dropbox.

  • There were only few videos that were updated from the onboarding document #2 file with their youtube links.
  • Unfortunately, some video links were not available at the moment.
  • Please advise if you haven’t uploaded the videos yet or you already have the links. I will update them accordingly.

8. Validation task – Q1 Goals 2017

  • I validated the video assigned for this task.
  • I haven’t finished it yet. I will edit the video and upload it on Dropbox tomorrow.

P.S. I’m sorry to inform you that I am not feeling very well today. I have to rest to make it through the week.

I will continue working tomorrow for the remaining hours left.

Hoping for your kind consideration.

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